How might we train the Dutch Chamber of Commerce advisors in facilitation and moderation enhancing their engagement and conversations with users on various (online) platforms.
Both on and offline sessions - offering experience in the full scope and application of moderation and facilitation. Introducing techniques to connect, conversate and interact with the CoC audience immediately applicable within the advisors own practice.
Ongoing training for several departments within the chamber of commerce
Created a shared language on how to moderate on various platforms
Generated insights into facilitating on and offline settings.